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Standups, Story Points, Sprints… and Still No Progress

17 Sep 25

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Scaling Development Teams: Feature vs Component Teams

17 Mar 24

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Finding the Right Team Structure in Software Development: Cross-Functional vs Split-Stack Team Structure

22 Jan 24

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Hello, I’m Mert Sarıbaşak — a Strategic Program Manager and Digital Project Leader with a passion for building scalable systems and high-impact teams.

7

Years of
experience

10+

Projects
delivered

About Me

I'm a results-driven Program Manager with deep experience in product delivery, agile operations, and cross-functional leadership. I’ve led global teams across industries like logistics, cybersecurity, and defense—launching platforms, optimizing workflows, and aligning business and tech goals.

What excites me most is transforming complexity into clarity and strategy into action. I thrive in fast-paced environments where collaboration, systems thinking, and adaptability are key. Based in Türkiye, I work remotely with international teams and bring structure to growth. I'm always open to new challenges and meaningful impact.

My Experience

Strategic Initiatives Manager

Mercury Business Services

Boston

|

2024 – Present

As a Strategic Initiatives Manager, I supported the CEO in shaping company-wide transformation programs, driving alignment across departments and accelerating strategic clarity. I led initiatives that unlocked new revenue streams and boosted operational velocity, working closely with cross-functional teams to ensure seamless delivery of business-critical objectives. My ownership of the company’s data operations empowered faster, insight-driven decision-making at the executive level. Additionally, I played a key role in strengthening the company’s digital presence to enhance visibility, credibility, and market reach.

Strategic Initiatives Manager

Mercury Business Services

Boston

|

2024 – Present

As a Strategic Initiatives Manager, I supported the CEO in shaping company-wide transformation programs, driving alignment across departments and accelerating strategic clarity. I led initiatives that unlocked new revenue streams and boosted operational velocity, working closely with cross-functional teams to ensure seamless delivery of business-critical objectives. My ownership of the company’s data operations empowered faster, insight-driven decision-making at the executive level. Additionally, I played a key role in strengthening the company’s digital presence to enhance visibility, credibility, and market reach.

Senior Program Manager

Mercury Business Services

Boston

|

2023 - 2024

As a Program Manager, I led the end-to-end delivery process of new product initiatives—building Agile SDLCs, setting up Jira/Confluence structures from scratch, and defining clear KPIs and feedback loops. I managed cross-functional, globally distributed teams, ensured timely delivery, and created a culture rooted in collaboration and continuous improvement. I also oversaw hiring, product launch processes, and stakeholder alignment across departments.

Senior Program Manager

Mercury Business Services

Boston

|

2023 - 2024

As a Program Manager, I led the end-to-end delivery process of new product initiatives—building Agile SDLCs, setting up Jira/Confluence structures from scratch, and defining clear KPIs and feedback loops. I managed cross-functional, globally distributed teams, ensured timely delivery, and created a culture rooted in collaboration and continuous improvement. I also oversaw hiring, product launch processes, and stakeholder alignment across departments.

Project Manager

OBSS

Ankara, TR

|

2021 - 2023

As a Project Manager, I led software development projects end-to-end—overseeing everything from proposals and contracts to delivery and closure. I adapted between PM, Scrum Master, and Product Owner roles based on project needs, applying Agile and hybrid methodologies like Scrum, Kanban, and LeSS. With a focus on quality, cost, and timelines, I ensured stakeholder alignment, risk management, and continuous improvement throughout the lifecycle.

Project Manager

OBSS

Ankara, TR

|

2021 - 2023

As a Project Manager, I led software development projects end-to-end—overseeing everything from proposals and contracts to delivery and closure. I adapted between PM, Scrum Master, and Product Owner roles based on project needs, applying Agile and hybrid methodologies like Scrum, Kanban, and LeSS. With a focus on quality, cost, and timelines, I ensured stakeholder alignment, risk management, and continuous improvement throughout the lifecycle.

Program Manager

Comodo Security Solutions

Ankara, TR

|

2019 - 2021

Led multiple complex software projects simultaneously across distributed teams, managing product backlogs, coordinating sprints, and driving successful feature releases. Applied Agile frameworks like Scrum and Kanban, ensured sprint discipline, and proactively addressed risks, blockers, and change requests. Used Jira and Confluence to maintain full transparency, track metrics, and align stakeholders.

Program Manager

Comodo Security Solutions

Ankara, TR

|

2019 - 2021

Led multiple complex software projects simultaneously across distributed teams, managing product backlogs, coordinating sprints, and driving successful feature releases. Applied Agile frameworks like Scrum and Kanban, ensured sprint discipline, and proactively addressed risks, blockers, and change requests. Used Jira and Confluence to maintain full transparency, track metrics, and align stakeholders.

Requirements Analyst

Comodo Security Solutions

Ankara, TR

|

2018 - 2019

Collaborated closely with product and program managers to define global-level solutions by translating business needs into clear, actionable requirements. Built use cases, created wireframes and mockups, and supported cross-functional teams with data-driven insights to improve feature quality and user experience. Leveraged tools like Jira and Confluence to manage metrics, communicate findings, and ensure alignment with strategic goals.

Requirements Analyst

Comodo Security Solutions

Ankara, TR

|

2018 - 2019

Collaborated closely with product and program managers to define global-level solutions by translating business needs into clear, actionable requirements. Built use cases, created wireframes and mockups, and supported cross-functional teams with data-driven insights to improve feature quality and user experience. Leveraged tools like Jira and Confluence to manage metrics, communicate findings, and ensure alignment with strategic goals.

My Education

Bachelor of Science in Industrial Engineering

Eskişehir Osmangazi University

Eskişehir, TR

|

Graduated: 2018

Bachelor of Science in Industrial Engineering

Eskişehir Osmangazi University

Eskişehir, TR

|

Graduated: 2018

My Latest Works

Each project featured below reflects my commitment to building streamlined processes and empowering teams to deliver high-value outcomes.

Mercury Portal & Central

Logistics Platform for Healthcare & Life Sciences

B2B SaaS

ASELSAN HAKİM

Air Command and Control System

Defense

Comodo One

IT Remote Management Tools

B2B SaaS

Why me

Complex projects don’t always require complex processes — I specialize in simplifying chaos through structured project management that delivers clear, measurable outcomes.

Tailored frameworks and team structures that align with your product vision and business goals.

Actionable metrics, transparent reporting, and a clear path from idea to execution.

Agile methodologies, continuous improvement, and seamless team collaboration at every stage.

I treat your product like my own, aligning with your goals to ensure consistent delivery, scalable processes, and long-term success — your win is my mission.

Work with Me

Partnering with me means embarking on a journey of creativity, innovation, and excellence. With years of experience in product design, web design, and user experience, I bring a unique blend of skills and insights to every project.

Agile Project & Program Management

End-to-end planning, execution, and delivery of complex software and operations projects using Agile frameworks like Scrum, Kanban, and LeSS. I align cross-functional teams to strategic goals while maintaining clarity, speed, and adaptability.

Full SDLC ownership from scope to handover

Scrum/Kanban/Scrumban implementation and coaching

Sprint planning, risk control, and KPI tracking

Cross-team coordination for product, tech, ops, and support

Contact Me

Agile Project & Program Management

End-to-end planning, execution, and delivery of complex software and operations projects using Agile frameworks like Scrum, Kanban, and LeSS. I align cross-functional teams to strategic goals while maintaining clarity, speed, and adaptability.

Full SDLC ownership from scope to handover

Scrum/Kanban/Scrumban implementation and coaching

Sprint planning, risk control, and KPI tracking

Cross-team coordination for product, tech, ops, and support

Contact Me

Jira Software & Service Management Setup

Configuration of Jira Software and Jira Service Management (JSM) environments to support development, operations, and support workflows — optimized for visibility, scalability, and performance.

Custom workflow, issue type, and SLA design

Integration with email, Confluence, and third-party tools

Automation rules for triage, escalation, and notifications

Training & documentation for admins and end-users

Contact Me

Jira Software & Service Management Setup

Configuration of Jira Software and Jira Service Management (JSM) environments to support development, operations, and support workflows — optimized for visibility, scalability, and performance.

Custom workflow, issue type, and SLA design

Integration with email, Confluence, and third-party tools

Automation rules for triage, escalation, and notifications

Training & documentation for admins and end-users

Contact Me

Team Structuring & Operational Design

Design of scalable team structures and operational processes that support fast-growing organizations. From support escalation paths to RACI models, I help you build clarity, accountability, and flow.

Cross-functional team architecture and role mapping

Customer support and delivery process definition

OKR and KPI alignment across departments

Onboarding, documentation, and internal training systems

Contact Me

Team Structuring & Operational Design

Design of scalable team structures and operational processes that support fast-growing organizations. From support escalation paths to RACI models, I help you build clarity, accountability, and flow.

Cross-functional team architecture and role mapping

Customer support and delivery process definition

OKR and KPI alignment across departments

Onboarding, documentation, and internal training systems

Contact Me

Reporting, Dashboards & Executive Insights

Build outcome-driven reports and dashboards for daily execution and executive decision-making. I turn complex project activity into actionable insights at every level.

Jira dashboards for real-time project health

KPI structures for dev, ops, and support teams

Executive reporting for C-level visibility

Metrics to inform continuous improvement

Contact Me

Reporting, Dashboards & Executive Insights

Build outcome-driven reports and dashboards for daily execution and executive decision-making. I turn complex project activity into actionable insights at every level.

Jira dashboards for real-time project health

KPI structures for dev, ops, and support teams

Executive reporting for C-level visibility

Metrics to inform continuous improvement

Contact Me

How I work

From Concept to Completion: A Proven Collaborative Process

1

Discovery & Alignment

I begin by understanding your business goals, team structure, and current challenges. This step ensures that all stakeholders are aligned and sets a clear direction for success.

1

Discovery & Alignment

I begin by understanding your business goals, team structure, and current challenges. This step ensures that all stakeholders are aligned and sets a clear direction for success.

2

Planning & Workflow Design

I create custom-fit workflows, Agile cadences, and realistic timelines using tools like Jira, Confluence, and MS Project. This provides a scalable structure that supports both technical and non-technical teams.

2

Planning & Workflow Design

I create custom-fit workflows, Agile cadences, and realistic timelines using tools like Jira, Confluence, and MS Project. This provides a scalable structure that supports both technical and non-technical teams.

3

Execution & Collaboration

I coordinate cross-functional teams through regular check-ins, sprint rituals, and blocker resolution. Real-time visibility and transparent communication drive steady progress and predictable outcomes.

3

Execution & Collaboration

I coordinate cross-functional teams through regular check-ins, sprint rituals, and blocker resolution. Real-time visibility and transparent communication drive steady progress and predictable outcomes.

3

Execution & Collaboration

I coordinate cross-functional teams through regular check-ins, sprint rituals, and blocker resolution. Real-time visibility and transparent communication drive steady progress and predictable outcomes.

4

Handoff & Continuous Support

Once the system is live, I offer knowledge transfers, documentation, and optional post-launch support to help your teams adapt and thrive—ensuring sustainability beyond delivery.

4

Handoff & Continuous Support

Once the system is live, I offer knowledge transfers, documentation, and optional post-launch support to help your teams adapt and thrive—ensuring sustainability beyond delivery.

4

Handoff & Continuous Support

Once the system is live, I offer knowledge transfers, documentation, and optional post-launch support to help your teams adapt and thrive—ensuring sustainability beyond delivery.

Ready to take your project from concept to reality?

Let’s get started today!"

Contact Me

Contact Me

Contact Me

Recent Post

Standups, Story Points, Sprints… and Still No Progress

17 Sep 25

Category

Scaling Development Teams: Feature vs Component Teams

17 Mar 24

Category

Finding the Right Team Structure in Software Development: Cross-Functional vs Split-Stack Team Structure

22 Jan 24

Category

More Post

Recent Post

Standups, Story Points, Sprints… and Still No Progress

17 Sep 25

Category

Scaling Development Teams: Feature vs Component Teams

17 Mar 24

Category

Finding the Right Team Structure in Software Development: Cross-Functional vs Split-Stack Team Structure

22 Jan 24

Category

More Post