Hello, I’m Mert Sarıbaşak — a Strategic Program Manager and Digital Project Leader with a passion for building scalable systems and high-impact teams.
7
Years of
experience
10+
Projects
delivered
About Me
I'm a results-driven Program Manager with deep experience in product delivery, agile operations, and cross-functional leadership. I’ve led global teams across industries like logistics, cybersecurity, and defense—launching platforms, optimizing workflows, and aligning business and tech goals.
What excites me most is transforming complexity into clarity and strategy into action. I thrive in fast-paced environments where collaboration, systems thinking, and adaptability are key. Based in Türkiye, I work remotely with international teams and bring structure to growth. I'm always open to new challenges and meaningful impact.
My Experience
Strategic Initiatives Manager
Mercury Business Services
Boston
|
2024 – Present
As a Strategic Initiatives Manager, I supported the CEO in shaping company-wide transformation programs, driving alignment across departments and accelerating strategic clarity. I led initiatives that unlocked new revenue streams and boosted operational velocity, working closely with cross-functional teams to ensure seamless delivery of business-critical objectives. My ownership of the company’s data operations empowered faster, insight-driven decision-making at the executive level. Additionally, I played a key role in strengthening the company’s digital presence to enhance visibility, credibility, and market reach.
Senior Program Manager
Mercury Business Services
Boston
|
2023 - 2024
As a Program Manager, I led the end-to-end delivery process of new product initiatives—building Agile SDLCs, setting up Jira/Confluence structures from scratch, and defining clear KPIs and feedback loops. I managed cross-functional, globally distributed teams, ensured timely delivery, and created a culture rooted in collaboration and continuous improvement. I also oversaw hiring, product launch processes, and stakeholder alignment across departments.
Project Manager
OBSS
Ankara, TR
|
2021 - 2023
As a Project Manager, I led software development projects end-to-end—overseeing everything from proposals and contracts to delivery and closure. I adapted between PM, Scrum Master, and Product Owner roles based on project needs, applying Agile and hybrid methodologies like Scrum, Kanban, and LeSS. With a focus on quality, cost, and timelines, I ensured stakeholder alignment, risk management, and continuous improvement throughout the lifecycle.
Program Manager
Comodo Security Solutions
Ankara, TR
|
2019 - 2021
Led multiple complex software projects simultaneously across distributed teams, managing product backlogs, coordinating sprints, and driving successful feature releases. Applied Agile frameworks like Scrum and Kanban, ensured sprint discipline, and proactively addressed risks, blockers, and change requests. Used Jira and Confluence to maintain full transparency, track metrics, and align stakeholders.
Requirements Analyst
Comodo Security Solutions
Ankara, TR
|
2018 - 2019
Collaborated closely with product and program managers to define global-level solutions by translating business needs into clear, actionable requirements. Built use cases, created wireframes and mockups, and supported cross-functional teams with data-driven insights to improve feature quality and user experience. Leveraged tools like Jira and Confluence to manage metrics, communicate findings, and ensure alignment with strategic goals.
My Education
Bachelor of Science in Industrial Engineering
Eskişehir Osmangazi University
Eskişehir, TR
|
Graduated: 2018
My Latest Works
Each project featured below reflects my commitment to building streamlined processes and empowering teams to deliver high-value outcomes.
Mercury Portal & Central
Logistics Platform for Healthcare & Life Sciences
B2B SaaS
ASELSAN HAKİM
Air Command and Control System
Defense
Comodo One
IT Remote Management Tools
B2B SaaS
Why me
Complex projects don’t always require complex processes — I specialize in simplifying chaos through structured project management that delivers clear, measurable outcomes.
Tailored frameworks and team structures that align with your product vision and business goals.
Actionable metrics, transparent reporting, and a clear path from idea to execution.
Agile methodologies, continuous improvement, and seamless team collaboration at every stage.
I treat your product like my own, aligning with your goals to ensure consistent delivery, scalable processes, and long-term success — your win is my mission.
Work with Me
Partnering with me means embarking on a journey of creativity, innovation, and excellence. With years of experience in product design, web design, and user experience, I bring a unique blend of skills and insights to every project.
Agile Project & Program Management
End-to-end planning, execution, and delivery of complex software and operations projects using Agile frameworks like Scrum, Kanban, and LeSS. I align cross-functional teams to strategic goals while maintaining clarity, speed, and adaptability.
Full SDLC ownership from scope to handover
Scrum/Kanban/Scrumban implementation and coaching
Sprint planning, risk control, and KPI tracking
Cross-team coordination for product, tech, ops, and support
Jira Software & Service Management Setup
Configuration of Jira Software and Jira Service Management (JSM) environments to support development, operations, and support workflows — optimized for visibility, scalability, and performance.
Custom workflow, issue type, and SLA design
Integration with email, Confluence, and third-party tools
Automation rules for triage, escalation, and notifications
Training & documentation for admins and end-users
Team Structuring & Operational Design
Design of scalable team structures and operational processes that support fast-growing organizations. From support escalation paths to RACI models, I help you build clarity, accountability, and flow.
Cross-functional team architecture and role mapping
Customer support and delivery process definition
OKR and KPI alignment across departments
Onboarding, documentation, and internal training systems
Reporting, Dashboards & Executive Insights
Build outcome-driven reports and dashboards for daily execution and executive decision-making. I turn complex project activity into actionable insights at every level.
Jira dashboards for real-time project health
KPI structures for dev, ops, and support teams
Executive reporting for C-level visibility
Metrics to inform continuous improvement
How I work
From Concept to Completion: A Proven Collaborative Process
1
Discovery & Alignment
I begin by understanding your business goals, team structure, and current challenges. This step ensures that all stakeholders are aligned and sets a clear direction for success.
2
Planning & Workflow Design
I create custom-fit workflows, Agile cadences, and realistic timelines using tools like Jira, Confluence, and MS Project. This provides a scalable structure that supports both technical and non-technical teams.
3
Execution & Collaboration
I coordinate cross-functional teams through regular check-ins, sprint rituals, and blocker resolution. Real-time visibility and transparent communication drive steady progress and predictable outcomes.
4
Handoff & Continuous Support
Once the system is live, I offer knowledge transfers, documentation, and optional post-launch support to help your teams adapt and thrive—ensuring sustainability beyond delivery.
Ready to take your project from concept to reality?
Let’s get started today!"